1. Scope of Booking Services
By completing a booking on furnibuildcove (www.furnibuildcove.com), you are reserving a customized, scheduled, in-home flat-pack furniture assembly service. All bookings are processed as standard one-time transactional service appointments.
2. Scheduling & Confirmation
- Appointment Allocation: Upon selection of your desired date and time window and successful payment completion, your service booking will be confirmed via email.
- Confirmation Voucher: Since furnibuildcove delivers in-home assembly services rather than physical shipped goods, no physical shipment tracking number is generated or issued. Your official order confirmation and digital booking voucher sent to your provided email address serve as official proof of reservation.
- Customer Verification: You must ensure that all contact and location details provided during booking are accurate to allow our assembly technicians to reach your service location seamlessly.
3. Payment Terms via Stripe
- Upfront Payment: Full payment is required at the time of booking to secure and confirm your scheduled assembly time slot.
- Payment Processor: All payments are processed securely through Stripe. We accept major credit cards and debit cards as authorized by Stripe.
- Currency: Transactions are processed in the currency specified during checkout (EUR or USD), including any applicable taxes.
4. Customer Site Readiness & Requirements
To allow for successful and safe completion of the assembly service, you agree to fulfill the following prerequisites prior to the technician’s arrival:
- Package On-Site: Ensure all flat-pack furniture boxes, manufacturer instruction manuals, and hardware kits are delivered and present at the assembly site.
- Designated Workspace: Provide a clean, safe, well-lit space with adequate room and power access for assembly.
- Presence: An adult (18 years or older) must be present at the service location for the entire duration of the appointment to grant site access and approve the final completed assembly.
5. Rescheduling, Cancellation & Consumer Rights
A. EU Statutory Right of Withdrawal Waiver
Under the European Union Consumer Rights Directive (2011/83/EU), consumers generally have a right of withdrawal for distance service contracts. However, due to the nature of scheduled customized on-site appointments:
Important Notice: Once the performance or execution of the service has explicitly commenced upon customer request prior to the expiration of the statutory 14-day period, the user explicitly acknowledges and agrees that they forfeit their standard 14-day right of withdrawal and unconditional cancellation right.
B. Rescheduling and Cancellation Rules
- More than 24 Hours Notice: You may reschedule or cancel your appointment free of charge up to 24 hours before your scheduled start time by contacting support@furnibuildcove.com. Cancellations made outside the 24-hour window will receive a full refund via Stripe to the original payment method.
- Less than 24 Hours Notice / Failure to Provide Access: Cancellations made within less than 24 hours of the scheduled time, late arrivals, or failure to grant technician entry/provide the furniture on-site are non-refundable, as technician scheduling overhead cannot be recovered.
6. Service Execution & Completion
- Completion Sign-off: Upon finishing the assembly, our technician will conduct a final inspection with you.
- Issues & Workmanship Warranty: If you notice any assembly discrepancies, you must report them to our customer support team within 30 days of completed service at support@furnibuildcove.com for swift resolution.
7. Contact Us
For questions or changes regarding your booking, please reach out to us:
- Brand Name: furnibuildcove
- Website: www.furnibuildcove.com
- Customer Support Email: support@furnibuildcove.com