1. Overview & Service Framework
At furnibuildcove, operating out of France, we specialize in providing customized, in-home flat-pack furniture assembly services for clients across Europe and the United States. We are committed to complete billing transparency, service quality, and full compliance with European and US consumer protection laws and Stripe merchant security standards.
Because our business strictly provides scheduled on-site assembly services rather than physical shipped merchandise, this Refund & Cancellation Policy defines the exact terms under which cancellations, service modifications, and refunds are processed.
2. Cancellation Windows & Refund Eligibility
- Full Refund (Cancellations with 24+ Hours Notice): You may cancel or reschedule your assembly service free of charge by emailing support@furnibuildcove.com at least 24 hours prior to your scheduled appointment time. Approved cancellations made outside the 24-hour window will receive a 100% full refund credited back to your original payment method via Stripe.
- Late Cancellations (Under 24 Hours Notice): Requests for cancellations or rescheduling received within less than 24 hours of the scheduled service time are non-refundable, as technician time and scheduling resources are fully allocated.
- Failure to Provide Site Access / Customer No-Show: If our assembly technician arrives at the service location and is unable to gain entry, or if the flat-pack furniture is missing/incomplete, or if the workspace is unsafe/inaccessible, the transaction will be deemed non-refundable.
3. EU Statutory Right of Withdrawal & Digital Execution Waiver
Under European Union Directive 2011/83/EU on Consumer Rights, consumers residing in the European Union are generally entitled to a statutory 14-day right of withdrawal for distance service contracts. However, due to the nature of customized, scheduled on-site assembly execution:
Important Notice on Service Execution: In accordance with European consumer protection standards, once the performance or execution of the requested assembly service has explicitly commenced upon customer request prior to the expiration of the statutory 14-day period, the user explicitly acknowledges and agrees that they forfeit their standard 14-day statutory right of withdrawal and unconditional return right.
4. Workmanship Warranty & Quality Issues
- 30-Day Workmanship Warranty: We guarantee the quality of our assembly work. If you discover any assembly defects or structural issues resulting directly from improper installation by our technician, please report it to support@furnibuildcove.com within 30 days of completed service. We will arrange a prompt follow-up visit to correct the issue at no additional cost.
- Manufacturer Defects Exclusion: furnibuildcove is not responsible or liable for refunds related to missing parts, factory damage, or material flaws inherent to the original flat-pack product provided by third-party furniture manufacturers.
5. Payment & Refund Processing via Stripe
- Payment Processor: All service transactions and refunds are processed securely via Stripe.
- Refund Method: Refunds will only be credited to the original payment method (credit card, debit card, or authorized payment method) used during the initial transaction.
- Processing Timeline: Once a refund is approved by furnibuildcove, Stripe processes the credit immediately. Funds typically reflect on your bank or credit card statement within 5 to 10 business days, depending on your issuing bank.
6. Contact Us for Cancellations or Refund Requests
To request a refund, cancel a booking, or report an issue with your completed assembly, please contact our support team with your order reference number:
- Brand Name: furnibuildcove
- Website: www.furnibuildcove.com
- Customer Support Email: support@furnibuildcove.com