1. Overview & General Conditions
Welcome to furnibuildcove. These Terms of Service (“Terms”) govern your use of our website (www.furnibuildcove.com) and the purchase of our custom in-home flat-pack furniture assembly service bookings (“Services”).
By placing an order or booking a service through this website, you agree to be bound by these Terms, as well as our Privacy Policy. Our Services are offered exclusively to individual consumers and commercial customers located in eligible territories within Europe and the United States.
2. Nature of Service & One-Time Transaction Model
- Service Scope: furnibuildcove provides customized, on-site, in-home flat-pack furniture assembly performed by qualified assembly personnel.
- One-Time Direct Sale: All bookings purchased through www.furnibuildcove.com are standard one-time transactional sales. We do not charge recurring subscriptions or automatically renewing fees.
- No Physical Goods Shipping or Tracking: furnibuildcove is a pure service provider. We do not sell or physically ship tangible furniture, hardware, flat-pack items, or physical merchandise. Consequently, no shipping carrier tracking numbers or physical delivery manifests are generated. Order confirmation, booking details, and digital service completion vouchers are delivered electronically via email.
3. Pricing & Payment Processing via Stripe
- Currency & Pricing: All pricing displayed on www.furnibuildcove.com is clearly stated in the local currency indicated at checkout (EUR or USD) and includes all applicable transactional taxes where required by law.
- Payment Processor: Payments are processed securely via Stripe. By completing a booking, you authorize Stripe to charge your designated credit card or payment method for the full amount of the one-time transaction.
- Payment Authorization: Full payment must be authorized and processed before a service appointment is scheduled or confirmed.
4. Customer Responsibilities & Site Access Requirements
To enable successful completion of the assembly service, the customer agrees to:
- Ensure that the flat-pack furniture package(s), assembly instructions, and hardware supplied by the original manufacturer are on-site, complete, and placed in the intended room prior to the scheduled technician arrival.
- Provide clear, safe, and unrestricted access to the assembly space with adequate room, lighting, and power supply for the technician to operate safely.
- Inspect and approve the assembled furniture upon completion with the technician.
5. Right of Withdrawal, Cancellation & Digital Execution Notice
A. Right of Withdrawal for European Consumers (EU/EEA)
Under EU Directive 2011/83/EU on Consumer Rights, consumers residing in the European Union generally have a statutory 14-day right to withdraw from a distance contract. However, in accordance with EU consumer protection regulations regarding customized service contracts and immediate booking execution:
Important Service Waiver Notice: Once the execution or digital performance of the service has explicitly commenced upon customer request prior to the expiration of the statutory 14-day period, the customer acknowledges and agrees that they lose and forfeit their standard right of withdrawal and unconditional return right.
If you request or schedule a service appointment that commences prior to the expiration of the statutory 14-day withdrawal period, you explicitly request immediate service performance and waive your right to cancel or withdraw from the transaction once performance has begun or been fully executed.
B. General Cancellation Policy
- Cancellations Prior to Execution: You may request to cancel or reschedule a service booking up to 24 hours prior to the scheduled appointment time by emailing support@furnibuildcove.com. Eligible pre-execution cancellations will receive a full refund via Stripe to the original payment method.
- Non-Refundable Conditions: Cancellations made within less than 24 hours of the appointment, customer no-shows, or inability to access the service site upon technician arrival are non-refundable, as technician time and scheduling resources are fully allocated.
6. Limitation of Liability & Service Warranty
- Assembly Workmanship Warranty: We warranty our workmanship for a period of 30 days following assembly completion. Any issues arising directly from assembly errors must be reported to support@furnibuildcove.com within this period.
- Exclusions: furnibuildcove is not liable for structural defects, missing hardware, or damage inherent to the original flat-pack product provided by third-party furniture manufacturers.
- Liability Cap: To the maximum extent permitted under applicable law in France, the European Union, and the United States, furnibuildcove’s total liability for any claim arising out of a booking shall not exceed the amount actually paid by the customer for that specific one-time service transaction.
7. Governing Law & Dispute Resolution
- European Union Customers: These Terms are governed by and construed in accordance with the laws of France and relevant European Union consumer legislation. Disputes may be submitted to local competent courts or EU online dispute resolution mechanisms.
- United States Customers: For customers residing in the United States, these Terms are governed by principles of standard international commercial contracts and French jurisdiction, subject to mandatory local statutory consumer defense rights applicable in your jurisdiction.